Updates
18.03.2024 - 2.8.1 - by Kelton
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Română

  • Sistem Ticketing:
    • Am decis să implementăm un sistem de ticketing pe website deoarece în viitor sistemul de ticketing de pe forum nu va mai exista din versiunea 5 a forumului, conform anunțului celor de la invisioncommunity.
    • Până atunci vor fi folosite în paralel cele două sisteme de ticketing.
    • Sistemul de ticketing are următoarele trăsături:
      • Pentru jucători:
        • Tabul Tickets va afișa numărul de ticketuri deschise al tuturor jucătorilor.
        • Accesând tabul Tickets vor putea vedea ticketurile pe care le-au deschis sau la care au participat, și vor putea deschide un nou ticket făcând click pe butonul Open a Support Ticket.
        • Se va putea deschide un ticket începând cu level 3 și minim 3 ore jucate.
        • Nu se va putea deschide mai mult de 5 ticketuri pe zi.
        • Nu se va putea avea mai mult de 2 ticketuri deschise simultan.
        • La deschiderea unui ticket jucătorul va avea posibilitatea de a selecta un departament, iar în funcție de acesta i se va afișa un set de reguli.
        • În interiorul ticketului jucătorul va putea vedea participanții la ticket, dacă adminii adaugă alți participanți.
        • Jucătorul va putea să-și închidă singur ticketul dacă consideră problema rezolvată.
        • Jucătorul nu va putea lăsa mai mult de 3 mesaje consecutive, fără ca altcineva să răspundă între timp, pentru a evita spamul.
      • Pentru admini:
        • Adminii de nivel 6 pot crea departamente cu diferite setări.
        • Adminii de nivel 6 pot crea răspunsuri automate, care vor ajuta la ticketurile unde răspunsurile se repetă.
        • În funcție de nivelul de admin setat la un departament, adminii vor avea acces să vadă ticketurile de acolo.
        • Adminii cu acces la departament pot adăuga în ticketuri alți participanți, jucători sau admini de nivel inferior, în cazul în care e necesar să fie implicați.
        • Adminii cu acces la departament pot muta ticketul într-un alt departament dacă e cazul, pot închide sau redeschide un ticket și pot folosi răspunsurile automate.
        • Adminii vor putea vizualiza acțiuni, care arată modificări aduse ticketului precum: închidere, redeschidere, adăugare participant, eliminare participant, mutare în alt departament.
  • Alte modificări:
    • Modificată numărătoarea absențelor săptămânale să țină cont de data absenței în loc de data de creare a cererii de absență.
    • Adăugat acces liderilor la sancțiunile de tip web suspend pe profilul unui jucător.

English

  • Ticketing System:
    • We have decided to implement a ticketing system on the website because in the future, the ticketing system on the forum will no longer exist from version 5 of the forum, according to the announcement from invisioncommunity.
    • Until then, both ticketing systems will be used in parallel.
    • The ticketing system has the following features:
      • For players:
        • The Tickets tab will display the number of open tickets for all players.
        • By accessing the Tickets tab, players will be able to see the tickets they have opened or participated in, and they can open a new ticket by clicking the Open a Support Ticket button.
        • A ticket can be opened starting from level 3 and with a minimum of 3 hours played.
        • No more than 5 tickets can be opened per day.
        • No more than 2 tickets can be open simultaneously.
        • Upon opening a ticket, the player will have the option to select a department, and based on this, a set of rules will be displayed.
        • Within the ticket, the player will be able to see the participants, if admins add other participants.
        • The player can close their own ticket if they consider the issue resolved.
        • A player cannot leave more than 3 consecutive messages without someone else responding in the meantime, to avoid spam.
      • For admins:
        • Level 6 admins can create departments with different settings.
        • Level 6 admins can create automated responses, which will help with tickets where responses are repetitive.
        • Depending on the admin level set in a department, admins will have access to view tickets from there.
        • Admins with access to the department can add other participants, players, or lower-level admins to tickets, if necessary.
        • Admins with access to the department can move the ticket to another department if necessary, can close or reopen a ticket, and can use automated responses.
        • Admins will be able to view actions, which show changes made to the ticket such as: closure, reopening, adding participant, removing participant, moving to another department.
  • Other Modifications:
    • Modified the weekly absences count to consider the date of absence instead of the date of absence request creation.
    • Added leader access to web suspend sanctions on a player's profile.
10.02.2024 - 2.8 - by Kelton
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03.01.2024 - 2.7.9 - by Kelton
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27.04.2023 - 2.7.2 - by Kelton
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18.04.2023 - 2.7.1 - by Kelton
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14.04.2023 - 2.7 - by Kelton
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08.01.2017 - Version 2.1.3c - by BlackThief
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04.07.2016 - Version 2.1.1 - by BlackThief
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30.06.2016 - Version 2.1.0 - by BlackThief
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16.06.2016 - Version 2.0.9 - by BlackThief
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19.04.2016 - Version 2.0.6 - by BlackThief
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04.03.2016 - Version 2.0.4 - by BlackThief
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10.02.2016 - Version 2.0.3 - by BlackThief
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01.02.2016 - Version 2.0.2 - by BlackThief
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25.01.2016 - Version 2.0.1 - by BlackThief
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16.01.2016 - Version 2.0.0 - by BlackThief
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05.01.2016 - Version 1.9 - by BlackThief
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26.03.2015 - Version 1.8 - by Mastertrap21
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17.08.2014 - Version 1.7 - by Mastertrap21
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04.08.2014 - Version 1.6 - by Mastertrap21
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19.02.2014 - Version 1.2 - by Mastertrap21
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16.02.2014 - Version 1.1 BETA - by Mastertrap21
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19.01.2014 - Version 1.0.5 - by Mastertrap21
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05.11.2013 - Version 1.0 BETA - by Mastertrap21
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